Refund policy

We want you to be happy with your purchase. If for any reason you are not satisfied, we offer the following return and exchange policy:

1. Return and Exchange Terms

- If you are not satisfied with the product you purchased, you can request a return or exchange within 30 days of receiving the product.
- The product must be in its original packaging and unused or damaged. We cannot accept returns or exchanges for opened or used products.
- If the product has quality problems (such as broken, defective or wrong products), you can request a return or exchange within 30 days of receiving the product without paying for shipping.

2. Return and Exchange Process

- Please contact us through our customer service email or the return request page on our website and provide your order number and relevant problem description.
- After confirmation, we will provide the return address and specific steps.
- Customers are responsible for the return shipping costs unless there is a quality problem with the product or we sent the wrong product.
- Once the returned product arrives and passes the quality inspection, we will process your refund or exchange as soon as possible.

3. Refund method

- Refunds will be made to your original payment method (such as credit card, PayPal, etc.), and the processing time is usually 5-7 business days.
- If your order includes gifts or coupons, the refund amount may be adjusted.

4. Items not eligible for return and exchange

- Items that have been opened or used (unless there is a quality problem).
- Expired items or items that have exceeded the return and exchange period.
- Any items purchased through unofficial channels.

5. Special circumstances

- If the product is not delivered in time due to logistics problems (such as loss or damage), we will provide you with a full refund or re-shipping service. Please contact customer support for specific circumstances.